FAQ
Sizing
How do I know what size to buy?
Our wetsuits run true to size. Check the size chart provided. Tip from us - use our measuring guidelines (see photo with measurements)
How should my wetsuit fit?
Your wetsuit should be a snug fit when new and will loosen off slightly once wet. If you are between sizes, buy the size up particularly if you are a tall girl.
How to measure yourself
Chest - Measure under your arms, around the fullest part of your bust. Be sure to keep the tape level across your chest and back. Tip: take a full breath in and out to make sure the tape measure isn’t too tight. Allow the tape to slide to its most comfortable position.
Waist - Measure around your natural waistline, at your belly button, keep the tape level and a bit loose.
Hips - Keeping your feet together and the tape measure parallel with the floor, measure around the fullest part of your upper-hips.
Tip - If the measurement falls on the half centimetre, round up.
Still have questions?
Please email: hello@theswimset.com.au
Here at The Swim Set, we believe in innovation, pushing boundaries in defining fashion’s role in the sport’s industry. Our goal is to create products that feel good, look great and function well.
Care Instructions
How do I care for my wetsuit?
Our suits are made from premium limestone neoprene. To keep your suit in good condition please rinse in cold water after use. To store your wetsuit please fold it inside out with the zipper exposed and not touching any neoprene. This is because the neoprene surface is delicate and subject to marking and creasing easily.
Returns and exchanges
What if my suit doesn’t fit?
We want you to love our product so we will be pleased to process any return, or exchange and refund the purchase price subject to the following conditions:
1. Products must be returned within 30 days from the date of purchase.
2. The product you are seeking to return, or exchange must not have been worn in the water. We must receive the product in un-creased, original new condition with tags attached.
Please email hello@theswimset.com.au to register for your replacement or refund. Please provide the following:
1. Name, order number and postal address
2. Date order was placed
3. Reason for return.
Our customer order team will review your request and provide instructions for you to complete your exchange or return. Please note that your return shipping will be at your own expense, however we will ship your replacement wetsuit free of charge.
How long will it take to process my return?
Please allow 5 business days for us to review and process your request.
Can I return sale items?
Please note that items marked as sale can not be returned for a refund, exchange or store credit.
Do I need to track my return item?
Yes, we advise that you retain proof of postage and that you use a traceable delivery service and that items are returned in secure packaging.
Shipping
All domestic orders are shipped via Australia Post. Shipping time is between 2- 8 business days depending on your location.
International orders including New Zealand are shipped with Australia Post EMS Service. Shipping time is between 10 - 15 business days depending on your location. Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination and these may vary from country to country. More information is below.
Once your order has been shipped, you will receive an email notification with tracking information. When you make a purchase from The Swim Set, you are liable for any additional duties so please take this into account when placing your order.
International orders, duties and taxes
Please be aware that all international orders may be subject to additional import taxes and duties. In most cases, such duties must be paid by the customer once the parcel reaches its destination. When you make a purchase from The Swim Set, you are liable for any additional duties and taxes charges, so please take this into account when placing your order.
These charges are determined by your local customs authority and include:
- The sales tax applied by your area for purchases from Australia
- Duties charged for processing by your country
Unfortunately, we are not able to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority vary from country to country. The Swim Set, being an Australian company, has no authority or influence over these charges which are payable to the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. The Swim Set does not offer any assistance with this process and will not be responsible for return shipping costs nor duty reimbursement in the case of international returns.
All orders receive full tracking information, communicated via email at the time dispatch.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Google Pay and Shop Pay.
What currency will I be charged in?
All payments are made in Australian Dollars (AUD). Any currency conversion will be handled by your financial institution.
Can I cancel or change my order?
Unfortunately, once your order is placed we are unable to make any changes. Please ensure you choose your items carefully and select the correct shipping before placing your order.
Warranty
What is your warranty policy and do you provide repair options?
We offer a 12 month no-nonsense warranty on wetsuits. Please see the details below.
What is Covered
Material Defects: Any defects in the materials of the wetsuit or swimwear, including neoprene, stitching, zippers, and seals.
Workmanship Defects: Any defects in the craftsmanship, including seams, bonding, and overall construction of the wetsuit.
What is Not Covered
This Warranty does not cover the following:
Normal Wear and Tear: Fading, thinning, or fraying of materials due to normal usage.
Damage Due to Misuse: Damage resulting from improper care, accidents, alterations, or use other than intended.
Exposure to Chemicals: Damage caused by exposure to harsh chemicals, including chlorine, solvents, or bleach.
Environmental Damage: Damage caused by excessive exposure to sunlight, extreme temperatures, or other environmental conditions.
Unauthorized Repairs: Any repairs or modifications made by anyone other than the Company or its authorized service providers.
Fit and sizing issues that arise after the wetsuit has been used.
Warranty Claim Process
Please reach out to us and show proof of the warranty defects (photos) and proof of purchase.
We might reach out to repair partners to discuss repair
Return of Product: You will be required to send the defective product back to us so we can determine the issue.
Repair or Replacement: If the defect is covered, The Swim Set will, at its discretion, either repair the defective product or replace it with a new or refurbished product of equal value.
We can provide repair services for your item as long as it is within the warranty window. Please contact us for assistance if the issue with your item recurs.
Our wetsuits are premium products and if well treated will have long lives. We are happy to provide a 1 year warranty on these items as long as our care instructions have been adhered to and we can determine that there has been some kind of fault with the item.